Assistant Executive Housekeeper

Assistant Executive Housekeeper

JOB PURPOSE

Assists Executive Housekeeper directing, controlling and co-ordinating all Housekeeping activities ensuring that the hotel’s financial objectives and guest expectation are met.

KEY RESULT AREAS:

1. Directs and co-ordinates housekeeping staff to ensure that all day to day operation matters are performed on time and according to guests expectations.

2. Co-ordinates with Front Office to ensure that all rooms are cleaned and turned down according to guest requirements; she also supervises vacant rooms to clean them in time for new arrivals.

3. Supervises service procedures, cleaning, hygiene and maintenance standards, check employee appearances and manning hotel’s standards are in order and takes appropriate action where necessary.

4. Assists in supervising the Laundry, uniforms area, gardening and minibars ensuring that procedures and hotel’s standards are accurately followed.

5. Assists in inventory control, purchasing and lost and found system.

6. Assists in ensuring the efficient administration of the department.

7. Assists in hiring, training and evaluation of subordinate employees.

REQUIREMENTS:

• 5 years of experience as Assistant Executive Housekeeper or Executive Housekeeper in hotel of similar category.
• Diploma or Bachelor degree.
• Fluent English.
• Operational and administrative knowledge in the housekeeping department.
• Knowledgeable in AAA, Leading Hotels and FORBES standards.
• Knowledgeable: Pursaching, inventory, logistic in rooms, decoration, statistical reports.
• Villas inspection experienced (VIP), handling complex situations with guests.